See it running
A tour of the actual product, not mockups.
Every screenshot below is the live demo install, seeded with the sample data that ships in the download.
See ticket volume the moment you log in.
Total, open, pending, resolved, closed, and critical counts up top, with live charts breaking tickets down by status and by product underneath.
Every ticket is a conversation, not a form.
Threaded replies, an internal note visible only to staff, one-click assignment, status changes with an optional note, and tags — all on one screen.
Filter, search, and export from the same screen.
A sortable, searchable table with status/product/priority/date filters — and CSV, Excel, or PDF export one click away.
Five reports, not one generic chart.
Ticket volume, product-wise breakdown, resolution time, agent performance, and SLA compliance — each one exportable on its own.
Four roles, enforced everywhere — not just in the menu.
Assign Super Admin, Support Manager, Support Agent, or Read Only per staff member. Permissions are checked at the route and the database query, not just hidden behind a missing button.
No login wall for the person who needs help.
Anyone can open a ticket in seconds — product, category, priority, and attachments included — while CSRF protection, a honeypot, and rate limiting run quietly in the background.
Let customers choose how they come back.
A password for people who want an account, or a one-time emailed code for people who don’t — same portal, same ticket history, either way.
Customers see exactly what you meant them to.
The same threaded conversation from the customer’s side — internal notes are excluded at the query level, not just hidden in the view — with a reply box and attachments ready to go.
Rebrand it without touching a line of code.
Company name, support email, ticket prefix, auto-close window, SMTP credentials, and reCAPTCHA — all editable from the same admin UI that runs everything else.