DeskFlow – by Spaeman Hawk

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DeskFlow - by Spaeman Hawk

DeskFlow – by Spaeman Hawk

₹6,999.00

Self-hosted customer support ticketing for teams juggling more than one product. One-time purchase, runs on your own PHP/MySQL server — no monthly fee, no per-agent seats.

SKU: DESKFLOW-SPH Categories: Business Growth Systems, Developer Resources, Sales & Lead Generation Workflows Tags: customer support, operations, support ticket system, ticket support

Description
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Product Description

DeskFlow – by Spaeman Hawk is a complete, self-hosted customer support ticketing system for businesses that support more than one product or brand from a single team. Unlike generic single-queue contact forms, every ticket is tied to a product, so your team can route, filter, and report on support volume per product line — not just per agent.

Built in plain PHP 8.2 (no framework lock-in, no subscription), it runs on any standard LAMP/LEMP stack you already have — including inexpensive shared hosting — and you own the code outright. No per-agent seat fees, no monthly SaaS bill, no vendor holding your ticket data hostage.

Who it’s for: software vendors, agencies, and product companies who support multiple products/brands and want a private, self-hosted alternative to Zendesk/Freshdesk/Help Scout without recurring per-agent costs.

Public & customer-facing

Public ticket submission form — CSRF-protected, honeypot spam trap, IP rate limiting, optional Google reCAPTCHA, file attachments
Ticket numbers in SUP-YYYYMM-000001 format, generated atomically (safe under concurrent submissions)
Customer portal — password or one-time-code (OTP) email login, dashboard, filterable/searchable ticket list, threaded chat-style conversation view, close/reopen/rate resolved tickets
Anonymous reply support — customers who never create an account still get a secure, expiring, single-use tokenized link in every email to view and reply, no login required

Staff & admin

Admin dashboard with live charts (tickets by status/product/category/agent)
Full ticket workflow: assign, change status, merge duplicates, internal (customer-hidden) notes, canned responses, CSV/Excel/PDF export
Product, category, and tag management — the multi-product core of the system
Staff management with 4-role RBAC (Super Admin, Support Manager, Support Agent, Read Only) enforced at both the route and data-query level — agents only ever see tickets assigned to them, internal notes never leak to customer-facing queries
Full audit log of staff actions
5 report types — ticket volume, product-wise breakdown, resolution time, agent performance, SLA compliance — each exportable to CSV, Excel, or PDF
Application settings editable from the admin UI: branding, SMTP, reCAPTCHA, upload limits, auto-close/SLA windows — no code edits needed

Under the hood

Plain PHP 8.2+, hand-rolled MVC (no framework dependency to keep updated), MySQL/MariaDB
CSRF tokens on every form, PDO prepared statements throughout, output escaping, DB-backed rate limiting, gated file downloads (attachments never directly web-reachable)
SLA auto-escalation and auto-close scheduled scripts included (cron / Windows Task Scheduler)
Full source code included — customize anything

What’s included

Full application source code
Installation guide and deployment guide, including an nginx example config
Sample/demo data (products, categories, tickets, one staff account per role)
6 months of support and updates

Frequently asked questions

Does this require a subscription? No — it’s a one-time purchase, self-hosted on your own server.

Can one instance support more than one product/brand? Yes — that’s the core design. Tickets, SLAs, and reports are all scoped per product.

Can customers reply without creating an account? Yes, via a secure emailed link, in addition to full account-based login (password or OTP).

What if I only have shared hosting? It needs PHP 8.2+ and MySQL/MariaDB — the same stack most shared hosting already provides.

Can I customize it? Yes — full, readable source, Bootstrap 5 views, no build step or obfuscated code.

DeskFlow – by Spaeman Hawk